Shipping & Delivery Policy

• •We deliver throughout Pakistan — Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, Gilgit-Baltistan and Azad Kashmir.
• •We do not currently ship outside Pakistan, and orders cannot be placed for delivery to an address outside the country.
• •Cash on delivery is available only for delivery within Pakistan.

• •Orders must be between Rs 100 and Rs 1,000,000.
• •An order is only confirmed once payment is completed, or once a cash-on-delivery order is confirmed at checkout.
• •Orders for which payment is not completed are cancelled automatically 30 minutes after they are placed, so the item is not held indefinitely.
• •Make sure your delivery address, recipient name and mobile number are correct before confirming — couriers use the phone number on the order to reach the recipient.

• •Products sold on MarkitMall are held in a MarkitMall warehouse. A product only goes on sale after the seller's stock has been received and confirmed by the warehouse.
• •Approved orders are picked, packed and dispatched from the warehouse and handed to our courier partner.
• •You will see the order move through its statuses — confirmed, shipped and delivered — in My Orders.

• •Standard delivery takes 3–7 business days depending on your location.
• •Express delivery is available in major cities such as Karachi, Lahore and Islamabad and typically takes 1–2 business days.
• •Business days are Monday to Saturday and exclude public holidays.
• •Timelines are estimates measured from dispatch, not from the moment you place the order. Payment confirmation, KYC checks on a new account and warehouse preparation can add time before dispatch.

Delivery is charged by the total weight of your order — the sum of each item's weight multiplied by the quantity you order. Heavier parcels cost more to move, and the courier charges us on the same basis.

• •Up to 0.5 kg — Rs 150
• •Up to 1 kg — Rs 200
• •Up to 2 kg — Rs 250
• •Up to 5 kg — Rs 350
• •Up to 10 kg — Rs 500
• •Above 10 kg — Rs 500 plus Rs 30 for every additional kilogram (rounded up).
• •The exact delivery charge for your order is shown at checkout before you confirm, and is printed on your order summary and invoice.

Delivery is free on a product where the seller of that product has chosen to offer free delivery on it. If your order contains items from more than one seller, delivery is charged only on the items that do not have free delivery.

• •Every order shows its current status in My Orders, with the courier's tracking number once it has been shipped.
• •You can also track a parcel without signing in from the Track Order page, using your order number.
• •If the status has not changed for longer than the timeline in section 4, contact us and we will check with the courier.

• •With cash on delivery you pay the rider in cash when your order reaches you — nothing is charged in advance.
• •Please keep the exact amount ready. Couriers are not always able to give change.
• •Cash on delivery is available nationwide within Pakistan and cannot be combined with an online payment on the same order.

• •If nobody is available at the address, the courier will normally attempt delivery again, or contact you on the phone number on the order to arrange a new time.
• •If the parcel cannot be delivered after repeated attempts it is returned to the warehouse and the order is marked accordingly.
• •For a cash-on-delivery parcel that is refused or cannot be delivered, no payment is taken — see our Refund & Return Policy for what happens to any amount already paid.
• •Please keep your phone reachable around the expected delivery date, as undeliverable parcels cause avoidable delays for everyone.

Delivery times are estimates. We are not responsible for delays caused by events outside our control — including severe weather, floods, strikes, road closures, public holidays, courier network disruption or a failure of public infrastructure. When a delay affects your order we will let you know and keep the order status updated.

MarkitMall does not currently accept orders for delivery outside Pakistan, and does not offer an international forwarding service. Orders placed with a non-Pakistani delivery address will be cancelled and any amount paid will be refunded in full.

For anything to do with a delivery — an address change before dispatch, a missing parcel, or a delivery that is running late — contact us at no-reply@markitmall.com or raise a complaint from the Help & Support page with your order number.