Contact Us

• •Email: no-reply@markitmall.com
• •Operating from: Lahore, Pakistan
• •Support hours: our team is available 24/7, including weekends and public holidays.
• •The fastest route for anything tied to an order is a complaint from the Help & Support page — it carries your order number automatically, so you do not have to explain which order you mean.

For a parcel that has not arrived, a delivery address that needs changing before dispatch, or a return you want to start, open My Orders and use the order's own actions first — those are tracked against the order and reach the right team.

• •Track any order, signed in or not, on the Track Order page with your order number.
• •Request a return within 7 days of delivery from My Orders; see the Refund & Return Policy for the full rules.
• •Delivery timelines and charges are set out in the Shipping & Delivery Policy.

If an amount was deducted but your order did not confirm, if a payment went through twice, or if a refund has not arrived, raise a complaint of type 'Payment Issue' from the Help & Support page. Include your order number and, if you have it, the transaction reference from your bank or wallet.

Payment complaints are reviewed within 3–5 business days. Refunds to a card, bank account or mobile wallet are also subject to that provider's own processing time.

• •Opening a store is free: create an account, complete KYC verification (CNIC number, CNIC photos and a selfie), then open your store and list your products.
• •Your store only goes live once your KYC is approved, and a product only goes on sale once the warehouse has received and confirmed your stock.
• •For questions about KYC status, stock shipments, settlements or payouts, contact us by email with your store name and account email.

• •To ask for a copy of the personal data we hold about you, to correct it, or to ask us to delete your account and data, email us with the request and the email address on your MarkitMall account.
• •We may ask you to verify your identity before acting on a data request, so that we do not hand your data to someone else.
• •Cookies can be changed at any time on the Cookie Preferences page.

Every complaint is logged and given a status, and you can follow it from the Help & Support page. If you are not satisfied with how a complaint was resolved, reply to the same complaint and ask for it to be escalated, or email us with the complaint reference.

For a privacy concern we have not resolved, you may also raise the matter with the relevant Pakistani authority.

• •Business name: MarkitMall
• •Service: online marketplace and social commerce platform, trading in Pakistan
• •Website: markitmall.com
• •Location: Lahore, Pakistan
• •Email: no-reply@markitmall.com

• •Order, delivery and account questions: normally within 24 hours, and often the same day.
• •Payment and refund investigations: 3–5 business days, because they depend on reconciliation with the bank or wallet provider.
• •Privacy and data requests: within 7 working days.
• •Return requests: reviewed as soon as the details and photos are complete.