Guides
How MarkitMall works
Step-by-step guides to verifying your identity, opening a store, listing products and joining Offers.
KYC verification
For SellersIdentity verification is the first step to selling. A store cannot be opened until your KYC is approved.
Before you start
- •You are 18 years or older
- •A valid CNIC (format 12345-1234567-1)
- •Clear photos of the front and back of your CNIC
- •A selfie taken in good light
- 1
Open KYC Verification
NOT SUBMITTEDFrom your dashboard, go to KYC Verification. You only submit KYC once per account.
- 2
Enter your details
Provide your legal name exactly as it appears on your CNIC, your CNIC number and your date of birth.
- —Legal name: 3 to 100 characters
- —Applicants under 18 are not accepted
- 3
Upload your documents
Upload the front of your CNIC, the back of your CNIC and a selfie. Make sure all text is readable and nothing is cropped.
- 4
Wait for review
PENDINGOur team reviews your submission. You'll get a notification when a decision is made.
- 5
Approved — or fix and resubmit
APPROVED / REJECTEDOnce approved you can open your store. If your KYC is rejected, the reason is shown on your KYC page so you know exactly what to correct.
Opening your store
For SellersWith KYC approved, setting up a store takes a few minutes. Opening a store is free.
Before you start
- •Approved KYC
- •A store name and a short description
- •Your store category (e.g. Electronics, Fashion, Food)
- •A payout account — JazzCash, Easypaisa or a bank account
- 1
Create your store
Go to your dashboard and choose Open a Store. Each account can own one store.
- —Store name: 3 to 100 characters
- 2
Choose your main category
Your store's main category decides which product categories you can list under, so pick the one that best matches what you sell.
- 3
Add branding and contact details
Upload a logo and cover image, and add your business email, phone, address and city so buyers know who they are buying from.
- 4
Set up payouts
Add the account your earnings will be paid into. JazzCash and Easypaisa accounts are checked for a valid mobile number format.
- 5
Your store is live
ACTIVEYour store is active as soon as it is created. Next, add your first product.
Listing a product
For SellersProducts are stocked in a MarkitMall warehouse before they go on sale. Buyers only ever see items that are physically in stock and verified.
Before you start
- •An active store
- •Clear product photos (they are cropped to a square)
- •The item's weight — it determines the delivery charge
- 1
Basic info
DRAFTAdd the product name, a description of at least 20 characters, the brand and the product category. A seller SKU is generated for you automatically.
- 2
Price & variants
Set a price, or add colours and sizes — each colour gets one photo, and each size under it gets its own price. You can also sell in bulk with a minimum order quantity and cheaper prices for larger orders.
- 3
Shipping
Enter the weight and dimensions, and choose whether delivery is free or charged to the buyer.
- 4
Media
Upload up to 7 product images and an optional video (up to 300MB). You can select several images at once — they're cropped automatically.
- 5
Send stock to the warehouse
PENDING WAREHOUSE CONFIRMFrom Warehouse in your dashboard, submit a stock shipment: choose a warehouse, enter the quantity, and add the courier name, tracking ID and a photo of the courier slip.
- —Minimum 10 units per shipment
- —Variant products: at least 10 units of every variant
- —Bulk products: stock for at least 10 orders — e.g. a minimum order of 10 needs 100 units
- 6
Warehouse check — your product goes live
LIVEThe warehouse receives and checks your stock. Once confirmed, your product appears in the store for buyers. If the shipment doesn't match, it's rejected with a reason.
EMM referral offers
For EveryoneJoin an offer, share your referral link, and earn a reward based on how many people join through you. The more people you bring, the better the reward.
Before you start
- •A MarkitMall account
- •The offer's entry fee (shown on the offer)
- •A way to pay the merchant — bank transfer, JazzCash or Easypaisa
- 1
Choose an offer
Browse Offers. Each offer shows the rewards at every level — for example 1 referral → LED TV, 2 → mobile, 3 → laptop, 4 → bike — and how many main prizes are left.
- 2
Pay the entry fee to a merchant
Pay the exact entry fee to one of the listed merchants and upload a screenshot of your payment. If someone invited you, enter their referral code here.
- —The amount must match the entry fee exactly
- —You can only have one payment awaiting verification per offer
- 3
Merchant verifies your payment
PENDING → VERIFIEDThe merchant checks your screenshot. Once approved, you're enrolled automatically and receive your own referral link.
- 4
Share your link
Only people who join through your link — and whose payment is verified — count toward your total. People your referrals bring in count for them, not for you.
- 5
Reach the target to win the main prize
WONWhen you reach the offer's target (e.g. 4 referrals), you win the main prize straight away — while stock lasts.
- 6
The offer closes — everyone else is rewarded
COMPLETEDThe offer closes when the last main prize is claimed (or when an admin closes it). Everyone below the target then receives the reward for the level they reached.
Buying on MarkitMall
Delivery charges
Charged at our courier PostEx's rates on the total weight of your order (each item's weight × quantity) and the distance, unless the seller offers free delivery on it: up to 0.5kg Rs 100 same city, Rs 165 same province, Rs 175 another province; up to 1kg Rs 110 / Rs 175 / Rs 185; then Rs 50 / Rs 70 / Rs 80 per extra 0.5kg — plus 25% fuel surcharge and 16% GST. Checkout shows the exact amount for your city.
Cancelling an order
Unpaid orders are cancelled automatically after 30 minutes.
Returns
Request a return within 7 days of delivery, from My Orders.
Cash on delivery
Available for orders shipped within Pakistan.
Still stuck? Our support team can help.